HEAD OFFICE

9303-5566 Québec Inc.
Oxygen Collections
495 Port-Royal Ouest
Montreal, Quebec H3L 2C2
Phone: (+514) 389-2241

info@oxygencollections.com

Terms and Conditions of Use and Sale

OXYGENCOLLECTIONS.COM


  1. 1. SHIPPING & DELIVERY

    Oxygen offers shipping to Canada and United States only.

    Free Standard Shipping offer is valid on orders of $100 or more placed online at www.oxygencollections.com for standard shipping in Canada only. No promo code is required to redeem free shipping. The $100 is calculated after discounts and before taxes. Not valid on previous purchases.

    Offer is subject to change without notice.

    All orders within Canada are shipped within 3-5 business days of placing an order. The date you receive your order will depend on the shipping method you select. Orders shipped to the United States will ship between 5-10 business days.

  2. 2. PRODUCT PRICING

    All prices are subject to change without notice. In the event that the price or related information for a Product (as described on the website and/or in a promotion) is incorrect due to an error in pricing, product information or technical problem, Oxygen may, refuse or cancel your order, whether before or after Oxygen’s acceptance thereof. If there is an error in pricing, product information or technical problem, Oxygen will cancel your order and reverse any charges that have been applied, then contact you to ask you to place a new order for the Product at the correct price.

  3. 3. PRIVACY & SECURITY

    By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

    Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

    Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

    Privacy Contact Information:

    If you have any questions, concerns, or comments about our privacy policy you may contact us using the "contact us" page on our website or simply call us toll free during normal business hours.

  4. 4. RETURNS & REPLACEMENTS

    Oxygen offers (a) a full refund* or exchange on all regular priced online purchases of products if they are returned in the condition in which they were sold, with original tags**, within 14 days and (b) an exchange on all sale priced or discounted online purchases of Products returned in the condition in which they were sold, with original tags**, within 14 days of purchase.

    Credit notes would be for the lesser of

    • a) the amount originally paid, or
    • b) the current ticketed price of the item(s) in question. If an item is returned for refund, and it was originally sent to you with free shipping, the Company may deduct the cost of standard shipping from the refunded amount, unless we were at fault.

    **If items that were returned do not have the original tags, the Company will deduct $8 from the amount being credited or refunded, to cover the costs of re-packaging, or add a $8 charge to an exchange. An e-mail must be sent to info@oxygencollections.com requesting authorization for return, detailing the reasons for the request and providing daytime and evening phone numbers in case the Company needs to reach you. The subject line of the e-mail should be “RA – Order number xxxxx (put actual order number here). The Company will then issue a Return Authorization Number (RAN) which must be written on the original invoice you received and this invoice must accompany the piece(s) returned. All Freight charges and duties from merchandise being returned are to be paid by the customer. You can then return your purchases by mail or delivery service to:

    • Oxygen
      495 Port Royal Ouest
      Montreal, QC H3L 2C2
      Canada

    Only one return per order will be accepted. Therefore, it is best to carefully examine ALL items received to ensure satisfaction before making a return of a portion of your order. Until the Company receives the returned item(s), you are responsible for any loss. Where appropriate, your payment will be refunded to your account within thirty (30) days of receipt. If you return an item not accompanied by the required paperwork there may be a delay in processing your order and in refunding your money.

    If you require any assistance or have any questions regarding a return, please e-mail to info@oxygencollections.com You are not able to return products purchased on this website to an Oxygen retail store for a refund or an exchange.

    For hygenic purposes we do not accept returns or exchanges on all the underwear and the accessories.