HEAD OFFICE

9303-5566 Québec Inc.
Oxygen Collections
495 Port-Royal Ouest
Montreal, Quebec H3L 2C2
Phone: (+514) 389-2241

info@oxygencollections.com

FAQ

Here you will find answer to the frequently asked question. If your have other questions that were not answered in this section, do not hesitate to contact us.

1. CAN I BUY AN ARTICLE THAT IS NOT ON THE SITE ANYMORE?

No. If the article was removed from the shop, it’s not possible to buy it anymore. Its possible that an article was removed from the shop according to a season / collections changes. 

2. AM I OBLIGATED TO OPEN AN ACCOUNT TO SHOP ONLINE? 

Yes. For the moment, the Oxygen Collections online shop is only open to Wholesalers and Retailers. The account creation process permit to verify that you are a Wholesalers or Retailers.

3. HOW CAN I REMOVE AN ARTICLE FROM MY SHOPPING CART? 

You can remove any unwanted article at any time simply by clicking the “Remove from cart” link located on the left of the item in your shopping cart.

4. WHAT PAYMENT METHODS ARE ACCEPTED? 

Credit Card Only (Visa and MasterCard Only)

5. HOW CAN I MODIFY OR CANCEL AN ALREADY SENT ORDER?

Send us an email at info@oxygencollections.com, specifying the order number and the modifications you want to make or the reason for cancellation and it will be our pleasure to process your request.

6. WHAT ARE THE SHIPPING FEES?

For orders in Canada, Oxygen Collections work with FedEx to insure on-time delivery. Since shipping fees varies with the weight of the order and location of the delivery, Oxygen Collections will contact on your first order to determine with you what is the best shipping strategy.

7. WHAT IS THE DELIVERY WAINTING TIME FOR MY ORDER?

Please allow between 3 and 5 working days for delivery to be proccessed.

8. DO YOU SHIP OUTSIDE OF CANADA?

No. For the moment, Oxygen Collections ships only to Canada. In 2013 selling and shipping territory will be expanded to include the US.

9. CAN YOU DELIVER THE ARTICLES OF THE SAME ORDER TO SEVERAL DIFFERENT ADDRESSES? 

No. For now, it is not possible to make multiple shipments to different addresses for one order.

10. CAN I BUY ITEMS ONLINE AND PICK UP THE ORDER MYSELF AT THE OXYGEN’S
WAREHOUSE?

Yes. Its possible for you to come and pick up your order at the Oxygen Collections warehouses. Simply write that you are going to do so in the comment box located in the “My shopping cart” Page. Please specify the date and time of your arrival at Oxygen Collections Office. (Working days and hours only)

11. CAN I BE REFUNDED AT OXYGEN’S OFFICE FOR AN ORDER MADE ONLINE?

Yes. Simply send a mail at info@oxygencollections.com specifying the confirmation number for your cancelled order. Oxygen Collections will then contact you to give you more information’s on the refund process.

12. CAN I BE REFUNDED ONLINE FOR A PURCHASE MADE AT THE OXYGEN'S SHOWROOM?

Yes its possible. Please send an email to Ms. Nicole Hayek, at nicole@oxygencollections.com explaining that you you want to be refunded online merchandise and Ms. Hayek will contact you to process your request.

13. IF THE PRODUCTS ARE NOT SUITABLE, HOW DO I PROCEED?

If you are not satisfied with your order for any reason, please send an email to Ms. Nicole Hayek, at nicole@oxygencollections.com explaining why you are not satisfied and Ms. Hayek will contact you to process your request.

14. WILL I RECEIVE CONFIRMATION FOR MY REFUND? 

Yes. The Oxygen Collections Online Shop will send you email confirmation for any order you cancel. The refund will be processed by Oxygen Collections's office, which will communicate with you to give you more information’s on the refund process.

15. IF I WANT TO MAKE A RETURN, ARE THERE FEES ASSOCIATED?

Yes. The return shipping fees must be paid by the client.

16. ARE MY TRANSACTION SECURED ON WWW.OXYGENCOLLECTIONS.COM

Yes. All transactions are processed through Paypal secure payment service (including credit card payment). www.oxygencollections.com DOES NOT store credit card number on their website.

For more information about Paypal security measures please visit:
https://cms.paypal.com/ca/cgi-bin/marketingweb?cmd=_render-content&content_ID=security/online_security_center